The Online Dispute Resolution Platform, or ODR for short, is a disputes committee for online purchases and sales within the EU. The ODR has been active since 9 January 2016 and acts as an information center on consumer rights and on out-of-court dispute resolution.
Here you can find the website http://ec.europa.eu/odr
The e-mail address of our website is firstname.lastname@example.org
If we can’t work it out together, the consumer can contact SafeShops. SafeShops.be will mediate between the consumer and the seller if the complaint seems justified. There is also a dispute resolution procedure at the Consumentenombudsdienst (https://consumentenombudsdienst.be/nl)