The Online Dispute Resolution Platform, or ODR for short, is a disputes committee for online purchases and sales within the EU. The ODR has been active since 9 January 2016 and acts as an information center on consumer rights and on out-of-court dispute resolution.

Here you can find the website http://ec.europa.eu/odr
The e-mail address of our website is info@lesjumelles.be

Should we still not come to an agreement together, you, the consumer, can turn to Becom. Becom will mediate between the consumer and the seller if the complaint is well-founded. You can reach them via the complaints form at https://becom.digital/nl/consumers-complaints/ or in writing. Markiesstraat 1, 1000 Brussels, info@becom.digital