Hey, what a pity, you just missed it. We do our very best to restock sold-out products and sizes as quickly as possible, unfortunately this is not always possible. When a product comes back in stock, we always let you know through our newsletter and social media channels.

Don't forget to sign up for a restock alert and be the first to know. You will receive an email as soon as the item is in stock.

Please note that size and fit may vary from item to item and from brand to brand. We try to give you as much information as possible in the description of the item. Just as a reference: Magalie is 179 cm tall and our model Manon is 175 cm tall. Both are wearing size S in the pictures. Don't hesitate to contact us with any specific questions.

info@lesjumelles.be or 0032 3 664 36 26

Order easily online or via our app. Unfortunately, it is not possible to place an order by phone or email.

1. Place all the desired products in your shopping basket. Then go to your bag SHOPPING BAG.
2. Check your order if everything is correct. Then click CHECK OUT.
3. Enter your personal details here and click, select your payment method and click on PAY NOW.
4. Execute the payment instructions.

You will immediately receive an order confirmation in your mailbox as soon as the payment has been made. Once we have shipped your order you will also receive a shipping confirmation. This states when you can expect your package.

You can enter your discount code at the checkout. Then click on 'Apply' and the discount will be settled. A coupon code cannot be used in combination with other coupon codes or on items in sale.

You can use a gift card during the checkout. Enter the giftcard code in the bar provided.

Not satisfied with your new items? No worries, returns are easy!

Click here to start your return.

You can pay with Belfius Direct Net, Credit Card (Visa), IDEAL, KBC/CBC Payment button, Bancontact, Paypal, Soft Banking and American Express.

Go to the product, choose your desired size and leave your e-mail address in the space provided. 

You can pay with Belfius Direct Net, Credit Card (Visa), IDEAL, KBC/CBC Payment button, Bancontact, Paypal, Soft Banking and American Express.

Yes you can! You can use a gift card during the checkout. Enter your gift card number in the box provided in the right corner of the shopping basket.

Belgium: €7,95

Netherlands: €7,95

For BE & NL: Next day delivery if you order before 11PM; (Monday - Friday)

For Belgium & The Netherlands shipping is free for orders above €100.

Other countries:

Australia: €25,00

Austria: €18,00

Brazil: €30,00

Canada: €25,00

Croatia: €30,00

Denmark: €15,00

France: €10,00

Germany €8,95

Greece: €25,00

Hong-Kong: €35,00

Italy: €15,00

Ireland: €10,00

Liechtenstein: €15,00

Luxembourg: €7,95

Monaco: €12,50

Norway: €30,00

Poland: €17,00

Portugal: €13,00

Singapore: €35,00

South Africa: €35,00

Spain: €14,00

Sweden: €12,50

Switzerland: €55,00

United Arab Emirates: €35,00

United Kingdom: €15,00

United States: €20,00

Rest of the world: €20,00

* Additional taxes excluded or any customs charges.

Belgium

The Netherlands

Albania

Andorra

Armenia

Australia

Austria

Belarus

Bosnia & Herzegovina

Bulgaria

Canada

Croatia

Cyprus

Czechia

Denmark

Estonia

Finland

France

Georgia

Germany

Greece

Hong-Kong SAR

Hungary

Iceland

Ireland

Israel

Italy

Japan

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Monaco

Montenegro

New Zealand

Norway

Poland

Portugal

Romania

Serbia

Singapore

South Africa

Spain

Sweden

Switzerland

Türkiye

Ukraine

United Arab Emirates

United Kingdom

United States

You have a period of 14 calendar days after you’ve received your package to cancel the contract and inform us that you will return your online order. You must register your order as a return via our return platform. Click here to start your return. Please note that you are responsible for the costs of the return shipment, including any customs charges.

*Returns of online purchased items in one of our stores are not possible.

**Returning something from our 'BUY 2 GET 40% OFF' deal?

You have the following options:

1) You return your entire order. When you return your entire order we will arrange a refund to your payment account of the full amount.

2) You return only 1 or a few items from your order. Unfortunately, the discount terms are only valid on at least two items from the 'BUY 2 GET 40% OFF' collection. If you keep only one item from this selection, the discount conditions will then have expired so we will have to deduct the discount obtained from the item ordered. You keep the 40% discount if you effectively keep at least 2 items from the promotion.

Not satisfied with your new items? No worries, returns are easy!

Click here to start your return.

Les Jumelles does not offer return costs. You must register your order as a return via our return platform. Click here to start your return. Through this platform you can purchase your return label. The cost of this depends on the country you want to ship the package from. You can find all the info through this platform. This is your own responsibility. In case of damages, please contact info@lesjumelles.be

No, unfortunately it is not possible to exchange an item with us, but you can always place a new order to get the item you want. You can easily return the item you don't want to keep to us and we will refund the amount to you if the return conditions are respected.

Online purchases cannot be returned in our store. Online purchases can only be returned online. Items purchased in the LJ store can only be returned in our store.

If you have paid for an order with a gift card, the amount will be charged back to your used gift card. So you can use the code again with your next order. If the purchase was made using a combination of a gift card and another payment option, the gift card amount will be refunded first to the gift card. If there is any balance remaining you will receive a refund with the remaining balance.

We will notify you by e-mail once we processed your return. You will receive an automatic email once your return has been processed. We will then proceed with the refund within 14 calendar days. The amount will be refunded in the same way you paid.

If you have any questions concerning your return please mail to info@lesjumelles.be.

You will find our gift card in the menu bar under the category 'Shop'. Once you have chosen the amount, you can add it to your shopping basket and go to the payment page. The gift card will be sent to you by email.

Unfortunately it's not possible to receive a physical gift card unless you buy it in our store.

You can enter your discount code at the checkout. Then click on 'Apply' and the discount will be settled. You can use a gift card during the checkout. Your gift card code can be entered in the same box.

You can email us at info@lesjumelles.be, or call us on 0032 3 664 36 26. We can be reached during office hours 08h30-17h30 Monday-Thursday. Friday from 08h30-15h30.

LJ store Knokke:

Albertplein 16,
8300 Knokke
Phone: +32 470 91 15 14

LJ store Antwerp:

Korte Gasthuisstraat 14,
2000 Antwerp
Phone: +32 472 13 86 11

Winter Pop-up:

Wijnegem Shop Eat Enjoy,
Turnhoutsebaan 5,
2110 Wijnegem
Phone: +32472256568

B2B:

For B2B related questions please call 0032 460 96 78 23 or mail to b2b@lesjumelles.be

Complaint info:

Should we still not come to an agreement together, consumers can turn to Becom. Becom will mediate between the consumer and the seller if the complaint is prima facie well-founded. You can reach them via the complaint form at https://becom.digital/nl/consumers-complaints/ or in writing: Rue Marquis 1, 1000 Brussels info@becom.digital

https://consumentenombudsdienst.be/nl

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Company number: BE 0736.477.250

BAN: BE54 7360 6513 8897

You can contact us by sending an e-mail to b2b@lesjumelles.be or calling 0032 460 96 78 23.

Please do not use our general contact number for b2b related questions.