Register your return online within 14 days after receiving your order*.
* Purchases made in store cannot be returned online.
** Returns of online purchased items in our store are not possible.
*** Please note that when returning a shipment outside the EU, please remember to download and complete this file. The commercial invoice may be required to avoid additional import charges. For more information about the commercial invoice, we advise you to contact the carrier of your choice. Don't forget to take a picture of your return package with the documents attached to the box. This is to avoid discussions with the carrier.
**** Returning something from our 'BUY 2 GET 30% OFF' deal?
You have the following options:
1) You return your entire order. When you return your entire order we will arrange a refund to your payment account of the full amount.
2) You return only 1 or a few items from your order. Unfortunately, the discount terms are only valid on at least two items from the 'BUY 2 GET 30% OFF' collection. If you keep only one item from this selection, the discount conditions will then have expired so we will have to deduct the discount obtained from the item ordered. You keep the 30% discount if you effectively keep at least 2 items from the promotion.
Pack the items you want to return and add the filled in return card . Download and print your return label.
Please note: The cost of the return label is at your own expense.
Bring your package to a pick up point within 3 business days after registration. You will find a list of pick up points in the return portal.
Once our distribution center has received your return you will receive a refund within 14 business days.