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FULL TIME

HAPPINESS MANAGER

Are you someone who thrives on interacting with people and is happy to go the extra mile for a customer. Do you have strong communication skills, are you solution-oriented, and can you keep a clear head even during busy times?

Apply now

More info

job description

As a Customer Service Manager, you’ll be the key link between Les Jumelles and our customers. You’ll ensure that every customer feels heard, supported, and welcome—via email, phone, chat, and social media channels.

From questions about products and inventory to assistance with complaints or shipping: you’ll help every customer with empathy, clarity, and a solution-oriented mindset.

Your responsibilities will include:

  • Handling daily questions and feedback from Les Jumelles customers through our various channels.
  • Proactively advising customers on our products and services.
  • You think in terms of solutions and ensure that any complaints are handled appropriately.
  • You record customer feedback and identify areas for improvement.
  • You share customer insights with colleagues in marketing and product development.
  • You help optimize our FAQs, service processes, and customer experience.
  • You actively contribute to further improving our customer satisfaction.

this is you

  • You have experience in a customer service or support role.
  • You’re independent, proactive, and highly resilient under pressure.
  • You have excellent communication skills, both verbal and written.
  • You have a strong sense of responsibility and take ownership of your projects.
  • You are empathetic, approachable, honest, and caring.
  • You speak and write Dutch, English, and French fluently.

What do we offer?

A varied and challenging role within a fast-growing international fashion brand.

An inspiring work environment with short lines of communication and room for initiative.

Interested in contributing to the story of Les Jumelles?

We hope to see you soon!
Love, Team Les Jumelles

 Apply now