FAQ
FAQ
My size is sold out, will it be back in stock?
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I have a question about the sizing?
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How can I place my order?
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I have a discount code or gift card, how can I use it?
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How do I return something?
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Unzufrieden mit Ihrem Kauf? Keine Bange! Sie haben das Recht, Ihren Online-Einkauf innerhalb von 14 Kalendertagen nach Erhalt zurückzugeben. Lediglich die Kosten der Rücksendung gehen zu Ihren Lasten.
Umtausch ist nicht möglich.
Schritt 1: Registrieren
Registrieren Sie Ihre Rücksendung innerhalb von 14 Tagen nach Erhalt Ihrer Bestellung über
Schritt 2: Verpacken
Verpacken Sie die Artikel im Originalzustand und/oder in der Originalverpackung. Packen Sie alle zurückzusendenden Artikel in ein Paket. Stellen Sie sicher, dass Sie den Lieferschein mit Ihrer Bestellnummer hinzufügen.
Schritt 3: Senden
Rücksendungen gehen zu Ihren Lasten. Sie müssen das Rücksendeetikett mit Sendungsverfolgung selbst bei einem Kurierdienst Ihrer Wahl anfordern.
Senden Sie das Paket an:
LES JUMELLES
Egide Walschaertsstraat 22F
2800 Mechelen
Belgien
Schritt 4: Rückerstattung
Sobald unser Distributionszentrum Ihre Rücksendung erhalten hat, erhalten Sie innerhalb von 14 Werktagen eine Rückerstattung oder ein angepasstes Klarna Afterpay-Guthaben.
What are the payment methodes you have?
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You can pay with Belfius Direct Net, Credit Card (Visa), IDEAL, KBC/CBC Payment button, Bancontact, Paypal, Soft Banking, American Express, Klarna and Afterpay.
How can I register for a restock alert?
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Go to the product, choose your desired size and leave your e-mail address in the space provided.
Payment methods
What are the payment methods you have?
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You can pay with Belfius Direct Net, Credit Card (Visa), IDEAL, KBC/CBC Payment button, Bancontact, Paypal, Soft Banking, American Express, Klarna and Afterpay.
Can I pay by gift card?
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Yes you can! You can use a gift card during the checkout. Enter your gift card number in the box provided in the right corner of the shopping basket.
Shipping
What are the shipping costs?
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Shipping costs:
Belgium: €7,95
Netherlands: €7,95
For BE & NL: Next day delivery if you order before 11PM;
For Belgium & The Netherlands shipping is free for orders above €100.
Other countries:
Australia: €25
Austria: €18
Brazil: €30
Canada: €25
Croatia: €30
Denmark: €15
France: €10
Germany €8,95
Greece: €25
Hong-Kong: €35
Italy: €15
Luxembourg: €7,95
Monaco: €12,50
Norway: €30
Portugal: €13
Singapore: €35
South Africa: €35
Spain: €14
Sweden: €12,50
United Arab Emirates: €35
Switzerland: €55
Ireland: €10
United Kingdom: €10
Liechtenstein: €15
To which countries do we ship?
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Belgium
The Netherlands
Australia
Austria
Brazil
Canada
Croatia
Denmark
France
Germany
Greece
Hong-Kong
Italy
Luxembourg
Monaco
Norway
Portugal
Singapore
South Africa
Spain
Sweden
United Arab Emirates
United States
Switserland
Ireland
United Kingdom
Liechtenstein
Return
Can I return an order?
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You have a period of 14 calendar days after you’ve received your package to cancel the contract and inform us that you will return your online order. You are responsible for the costs of the return shipment, including any customs charges. The costs depend on the shipping method you choose. Without proof of shipment with Track & Trace code, lost returns will not be refunded. This might be requested too if the items haven’t been returned on time.
Returns of online purchased items in our pop-up store are not possible.
How do I make a return?
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Not satisfied with your purchase? No worries! You have the right to return your online purchase within 14 calendar days of receipt. The costs for returning are for you.
Step 1: Register
Within 14 days after receiving your order, register your return via www.tosendr.com
Step 2: Pack
Pack the items in their original condition and/or packaging. Place all the items to be returned in one package. Make sure to add the packing slip with your order number.
Step 3: Send
Return shipments are at your own costs. You must request the return label with track & trace yourself from a courier service of your choice.
Send the package to:
LES JUMELLES
Egide Walschaertsstraat 22F
2800 Mechelen
Belgium
Step 4: Refund
As soon as our distribution center has received your return, you will receive within 14 working days a refund or an adjusted Klarna Afterpay balance.
If you have any questions concerning your return please mail to returns@lesjumelles.be.
How much does it cost to return an item?
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Les Jumelles does not offer return costs. The costs depend on the shipping method you choose. This is your own responsibility.
Can I exchange an item?
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Nein, leider ist es nicht möglich, einen Artikel bei uns umzutauschen, aber Sie können jederzeit eine neue Bestellung aufgeben, um den gewünschten Artikel zu erhalten. Sie können den Artikel, den Sie nicht behalten möchten, problemlos an uns zurücksenden und wir erstatten Ihnen den Betrag, wenn die Rückgabebedingungen eingehalten werden.
Can I exchange or return an item purchased online in-store?
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I have bought something with a gift card, but now I want to return the item, how does this work?
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Have you received my return package?
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Wir werden Sie per E-Mail benachrichtigen, sobald wir Ihre Rücksendung bearbeitet haben. Vergessen Sie nicht, Ihr Rücksendepaket mit einem Track&Trace-Code zu senden, damit Sie immer den Nachweis haben, dass das Paket gesendet wurde.
Wenn Sie Fragen zu Ihrer Rücksendung haben, senden Sie bitte eine E-Mail an returns@ lesjumelles.be.
Gift card
Where can I buy a gift card?
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You will find our gift card in the menu bar under the category 'Shop'. Once you have chosen the amount, you can add it to your shopping basket and go to the payment page. The gift card will be sent to you by email.
Unfortunately it's not possible to receive a physical gift card unless you buy it in our pop-up store.
I have a discount code or gift card, how can I use it?
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You can enter your discount code at the checkout. Then click on 'Apply' and the discount will be settled. You can use a gift card during the checkout. Your gift card code can be entered in the same box.
Contact
Wie kann ich dich erreichen?
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You may also email us at info@lesjumelles.be, or call us on 0032 3 664 36 26. We can be reached during office hours 09-17h Monday-Thursday. Friday from 09-15h.
If you have any questions concerning our pop-up store you can contact us by phone on 0470 91 15 19 during opening hours.
For B2B related questions please call 0032 460 96 78 23 or mail to b2b@lesjumelles.be
